Answer the side-effect intent for urbanol without diagnosing; distinguish common from serious reactions and give safe next-step/reporting guidance.
Part of mental health medication side effects side effects.
Source
Clinical statements on this page are taken from the SAHPRA-approved patient information leaflet (approved 25/03/2025) and professional information (approved 25/03/2025) for this product: patient information leaflet, professional information. Retrieved 2026-09-03. Where this page and the approved leaflet differ, the leaflet is correct.
What is Urbanol?
Which leaflet this comes from
There is no approved leaflet for Urbanol in SAHPRA’s public repository. The information below is from the approved leaflet for QLOCAM, another South African product containing Clobazam. Products with the same active ingredient can still differ in strength, formulation and approved uses, so check the leaflet in your own pack.
Urbanol contains the active ingredient Clobazam.
- Active ingredient — Clobazam
- Registration number — 51/2.6/0566; 51/2.6/0567
- Registration holder — PHARMACARE LIMITED
It is approved for:
- Relief of severe anxiety over a short time
- Relief of anxiety before an operation
- Relief of acute symptoms of alcohol withdrawal syndrome
Common side effects of Urbanol
Not everyone gets side effects. The effects below are those listed in the South African approved leaflet, grouped using the leaflet’s own frequency wording.
About these frequency terms
This leaflet groups effects as “Frequent” and “Less frequent” rather than the very common/common/uncommon scale used in some other markets.
Frequent side effects
- decreased appetite
- the persistent feeling of sadness or loss of interest in normal daily tasks
- reduced reaction to QLOCAM (especially during prolonged use)
- tiredness and sleepiness, sedation, dizziness, disturbance in attention, slowed or unclear speech
- headache
- tremor, loss of control of body movements (ataxia) or a fine tremor of the fingers may occur
- dry mouth, constipation, nausea, vomiting
- fatigue, especially at the beginning of treatment and when higher doses are used
Less frequent side effects
- abnormal behavior, confusional state
- loss of libido (particularly with high doses or in long-term treatment, and is reversible)
- numbed emotions, have a lack of emotions (emotional poverty), decreased ability to remember new information (anterograde amnesia), inappropriate behaviour, memory impairment
- eye problems such as double vision
- weight gain
- increased risk of falling. Side effects with an unknown frequency:
- bleeding or bruising more easily than normal, nosebleeds, looking pale, fever, severe chills, sore throat or mouth ulcers
- difficulty in staying awake or alert, reacting to things more slowly than usual, loss of memory, confusion
- lack of interest and energy (lethargy)
- involuntary, rapid movement of one or both eyes (nystagmus)
- sensitivity to light
- muscle spasms, muscle weakness
- slow response to stimuli
- abnormally low body temperature
Serious side effects and warning signs
This leaflet does not set out a separate list of serious side effects. The general warning signs below apply to any medicine.
General warning signs that apply to any medicine
Call for emergency help now if any of these happen
- Difficulty breathing, wheezing, or tightness in the throat or chest
- Swelling of the face, lips, tongue or throat
- A widespread rash with blistering or peeling skin, or sores in the mouth, eyes or genitals
- Fainting, collapse, or a sudden severe drop in alertness
- Chest pain, or sudden weakness or numbness on one side of the body
- A fit (seizure), or confusion that comes on suddenly
In South Africa call 10177 for an ambulance, or 112 from a mobile phone. Go to your nearest emergency department if it is faster. Do not wait to see whether the symptom settles.
How long can side effects last?
How long a side effect lasts depends on the effect, the product, how long it has been used, and the person. Some effects ease within days as the body adjusts. Others continue for as long as the product is used. A few can persist after stopping, and some need review rather than waiting.
- Settling effects — mild effects that ease over the first days or weeks of use
- Ongoing effects — effects that continue while the product is being used and improve after stopping
- Persistent effects — effects that continue after stopping and need medical review
- Delayed effects — effects that appear after weeks or months rather than immediately
Which of these applies to a particular effect is a clinical question. If a side effect is not settling, is getting worse, or is affecting your daily life, that is worth a conversation with a pharmacist or doctor regardless of how long it has been going on.
Evidence required before publish — source the following for Urbanol from the SAHPRA-approved patient information leaflet or professional information, and cite what you actually used.
- Anything the approved information for Urbanol says about how long specific effects last
- Whether the source describes any effect as usually temporary, or as needing review if it persists
- Whether any effect is described as continuing after the product is stopped
Factors that may affect side effects
The approved leaflet identifies the following cautions and factors.
Do not use it at all if
- you are hypersensitive (allergic) to benzodiazepines, or clobazam or any of the other ingredients of QLOCAM (listed in section 6)
- you have ever had problems with drugs or alcohol dependence in the past
- you have a long-term (chronic) condition in which the muscles become weak and tire easily (myasthenia gravis)
- you have serious breathing problems (severe respiratory insufficiency)
- you stop breathing for short periods during sleep (sleep apnoea syndrome)
- you have liver problems
- you are in the first three months of pregnancy or think you might be pregnant
- you are breastfeeding
- the patient or your child is 3 years old or younger
Use with care, and tell your doctor, if
- If you are using anti-epileptic medication
- If you have a serious skin reaction. Serious skin reactions have been seen when clobazam, as contained in QLOCAM, is taken with other medicines and may require stopping its use. Do not stop taking QLOCAM without first talking to your healthcare provider. A serious skin reaction can happen at any time during your treatment with QLOCAM, but is more likely to happen within the first 8 weeks of treatment. These skin reactions may need to be treated right away. Call your healthcare provider immediately if you have skin blisters, rash, sores in mouth, hives or any other allergic reaction
- If you have a serious allergic reaction that may affect your skin or other parts of your body such as your liver, kidneys, heart, or blood cells. This allergic reaction can be life-threatening and can cause death, particularly if it is not treated as early as possible. Call your healthcare provider immediately if you have: o a skin rash o fever or swollen glands that do not go away o swelling of your face o shortness of breath o dark urine o yellowing of the skin or whites of the eyes
- If you experience memory loss
- If you drink alcohol as you should avoid drinking alcohol during treatment with QLOCAM, as this could increase the risk of the side effects of QLOCAM
- If you have problems controlling your movements (spinal or cerebellar ataxia) or suffer from pre-existing muscle weakness
- If you have depression, irrational fears and obsessions
- QLOCAM can be addictive and cause withdrawal effects if treatment is stopped abruptly. Your doctor will prescribe QLOCAM for a limited duration and decrease your dosage gradually to prevent these withdrawal effects from happening
- If you are sexually active and still of the age to conceive and are not using oral contraceptives
- If you have shallow breathing (respiratory depression)
- If you have liver or kidney problems
- If you are an elderly person as you may experience the side effects of QLOCAM more intense
- If you have delusions (believing things which are not true) or hallucinations (sensing things which are not there)
- If you have ever become dependent upon another drug or alcohol
- If you are using any other opioid type medications as this can lead to respiratory depression, coma, and death
- If you are using other barbiturates, antihistamines, narcotics or other CNS depressants. Children and adolescents QLOCAM should not be used in children three years of age and younger
Pregnancy and breastfeeding
- If you are pregnant or breastfeeding, think you may be pregnant or are planning to have a baby, please consult your doctor, pharmacist or other healthcare provider for advice before taking this medicine
Interactions and medicines to check
The approved leaflet names these interactions.
- Medicines for epilepsy (such as phenytoin, carbamazepine or valproic acid)
- Medicines for depression such as MAOIs (monoamine oxidase inhibitors) or tricyclic antidepressants (such as amitriptyline)
- Medicines for severe mental illness called ‘neuroleptics’ (such as chlorpromazine, haloperidol and/or clozapine)
- Painkillers (medicines containing e.g. codeine, dihydrocodeine or morphine)
- Medicines used for sleep (such as zolpidem)
- Other tranquillisers (such as diazepam or lorazepam)
- Muscle relaxants (such as baclofen)
- Antihistamines that make you sleepy (such as chlorphenamine, promethazine or diphenhydramine)
- Lithium, used for a mental illness called ‘manic-depressive illness’ (mood changes between a state of high excitability or exaggerated emotions and depression)
- If you are going to have an anaesthetic, tell your doctor or anaesthetist you are taking QLOCAM. QLOCAM with food and alcohol You should not use alcohol during treatment with QLOCAM. QLOCAM can be taken with food or without food
Bring the actual products to the conversation
A pharmacist can check for interactions much faster from the packaging than from remembered names.
What to do if you experience side effects
If you think you are having a side effect, the response depends on how severe it is. Use the warning signs above first — if any of those apply, treat it as urgent.
If the symptom is severe or frightening
Get medical help immediately. Call 10177 for an ambulance, or 112 from a mobile phone, or go to the nearest emergency department. Take the product and its packaging with you if you can.
If the symptom is mild but bothering you
- Write down what the symptom is, when it started, and how it relates to when you take the product
- Check the leaflet that came with the product to see whether the symptom is listed
- Speak to your pharmacist — for many questions this is the fastest route to a useful answer
- Contact the prescriber if the symptom is affecting your daily life or is not settling
Do not stop a prescribed treatment on your own
Stopping some treatments suddenly causes its own problems, and the condition being treated may get worse. If you want to stop, ask a pharmacist or doctor how to do it safely — they can usually offer an alternative.
You can also report a suspected side effect in South Africa. Reporting does not replace getting medical advice, and you do not need to be certain the product was the cause.
When to seek urgent medical help
Some symptoms need medical attention straight away rather than an appointment in a few days. Do not wait to see whether they settle.
Call for emergency help now if any of these happen
- Difficulty breathing, wheezing, or tightness in the throat or chest
- Swelling of the face, lips, tongue or throat
- A widespread rash with blistering or peeling skin, or sores in the mouth, eyes or genitals
- Fainting, collapse, or a sudden severe drop in alertness
- Chest pain, or sudden weakness or numbness on one side of the body
- A fit (seizure), or confusion that comes on suddenly
In South Africa call 10177 for an ambulance, or 112 from a mobile phone. Go to your nearest emergency department if it is faster. Do not wait to see whether the symptom settles.
Get same-day medical advice if you have
- A high fever, or a rash together with feeling generally unwell
- Yellowing of the eyes or skin, or unusually dark urine
- Unusual bruising or bleeding that you cannot explain
- Severe or persistent vomiting or diarrhoea, especially if you cannot keep fluids down
- A sudden change in mood, or thoughts of harming yourself
- Any symptom that is rapidly getting worse
If you are having thoughts of harming yourself
Help is available in South Africa. The SADAG helpline is 0800 567 567, or you can go to your nearest emergency department. You do not have to wait until it feels like an emergency.
How to report a suspected side effect in South Africa
South Africa has an official system for reporting suspected side effects, run by the South African Health Products Regulatory Authority (SAHPRA). Reports from the public and from healthcare professionals are how safety signals get detected after a product is already in use.
Who can report
Anyone can report — you do not have to be a healthcare professional, and you do not need to prove that the product caused the problem. A suspicion is enough. Patients, caregivers and family members can all submit a report.
What to have ready
- The name of the product, its strength and form, and the batch number if you have it
- Why it was being used, and when it was started and stopped
- What the suspected reaction was, when it began, and how long it lasted
- Any other medicines, supplements or remedies being used at the same time
- Basic details about the person affected — age and sex are usually enough
How to report
SAHPRA accepts adverse reaction reports through its e-Services reporting system and through the Med Safety mobile app. Healthcare professionals can also report through the same routes. Current forms and access points are published on the SAHPRA site.
- SAHPRA Health Products Vigilance — the main vigilance and reporting hub
- SAHPRA e-Services — current adverse reaction reporting access
Reporting is not a substitute for medical care
If someone is unwell now, get medical help first and report afterwards. Urgent symptoms always take precedence over paperwork.
For a fuller walkthrough see how to report an adverse drug reaction.
Related pages
← Back to more medicine side effects.
Report a side effect
If you think you have had a side effect, you can report a suspected side effect in South Africa. Report a suspected side effect through the appropriate SAHPRA pathway where relevant.
Information only
This page gives general medicine-safety information for people in South Africa. It is not a diagnosis and not personalised medical advice. It cannot tell you whether a symptom you are having is caused by a particular product. Speak to a pharmacist or doctor about your own situation, and do not stop or change a prescribed treatment on the basis of a web page.
Editorial status: draft — not for publication
Brief SE-00051 · build rank 51 · Phase 1 · Tier 1. Every evidence slot on this page must be completed from the SAHPRA-approved source and the page signed off by a qualified clinical or pharmacy reviewer before it is published. Target length 1,500–2,200 words.